Job Details

Law Dispatcher I

This position receives requests and dispatches appropriate emergency units in response to all calls for services. Requests for services include, but are not limited to, those that are answered by 911 emergency or non-emergency lines or MCSO. Work is performed under the direct supervision of the Dispatch Supervisor.

Duties:

• Abide by the "Law Enforcement Code of Ethics."
• Dispatch Law Enforcement assignments and other official messages via the Law Enforcement radio or phone.
• Properly fulfill requests from law enforcement personnel regarding support services such as rescue and EMS units, fire apparatus, wreckers, etc.
• Maintain complete and current status of all on-duty deputies indicating their locations and activities.
• Monitor, evaluate and dispatch all assigned calls for service in a timely manner with appropriate response.
• Provide deputies and supervisors with requested information whenever possible.
• Be alert for radio traffic and situations concerning Officer safety and take action to ensure the proper response.
• Maintain cleanliness and operational readiness of assigned work area and equipment.
• Maintain all radio and phone communications in an efficient, courteous, and professional manner.
• Become familiar with the boundaries of Marion County and become familiar with the proper names, numbers and locations or roadways, public buildings, hospitals and so forth.
• Become familiar with Florida State Statutes, Department Standard Operating Procedures and other pertinent reference material pertaining to assistance in calls for service, proper responses and Officer-safety issues.
• Assist in the equipment maintenance of the Communications Division and report all malfunctions and failures immediately.
• Be alert for conditions or situations that inhibit the efficient operation of the Agency or the Communications Division and make recommendations for solutions.
• Monitor alarm computer.
• Maintain appropriate current support classes such as CPR, incident management, and hazardous materials.
• Maintains composure in stressful situations to ensure appropriate control of all calls so units are properly supplied with accurate information.
• Required to report to work at the appointed hour, as scheduled, and to work the entire assigned shift. Maintains availability for on-call, including nights, weekends and holidays.
• Required to protect the privacy of all patient information in accordance with the Agency's privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider.
• Perform other related duties, as assigned, including modified schedule or temporary re-assignment during declared emergency or activations, as determined by the Sheriff.

Job Prerequisites: High School diploma or GED. Ability to speak and enunciate the English language clearly. Ability to type 45 correct words per minute. Ability to maintain composure in stressful situations and remain calm during emergencies. Ability to maintain records. Have a pleasant and well-modulated voice. Ability to effectively communicate information both orally and in writing. Normal hearing ability. Ability to follow instructions with minimal supervision. Ability to analyze situations quickly and objectively and determine proper course of action and response. Complete agency approved Dispatcher training with a certified Communications Training Officer. Within one year complete the following course; 232 hour Department of Health 9-1-1 Public Safety Telecommunicator course IS-5A, ICS 100, 200, 317, 700, 800 and 907. Upon completion of the Dispatcher training, they will be eligible for a 6% salary increase. Upon successful completion of dispatch training and FDOH certification, a law dispatcher must complete a minimum of two (2) years of service in Dispatch prior to being eligible to submit a transfer request.

Working Conditions: Work is performed in an enclosed area with background noise from radios, telephones, Teletype machines and other equipment. Shift work is required, including nights, weekends and holidays. Required to work overtime when necessary, sometimes on short notice. Subject to possible verbal abuse from callers and frequent exposure to traumatic situations. ADA: Physical and dexterity requirements: Requires light work that involves walking or standing, exerting up to twenty (20) pounds of force on a recurring basis; Requires the ability to sit at a desk and view a display screen for extended periods of time, the ability to lift, carry, push, or pull items up to ten (10) pounds; routine keyboarding operations. Environmental hazards: This job risks exposure to office related dust, fumes and odors. Work is performed in an enclosed area with background noise from radios, telephones, teletype machines and other equipment. Shift work is required, including nights, weekends and holidays. Required to work over-time, when necessary, sometimes on short notice. Subject to possible verbal abuse from callers and frequent exposure to traumatic situations. Sensory requirements: This job requires normal visual acuity and field of vision, hearing and speaking. The Marion County Sheriff's Office is an Equal Opportunity Employer. ADA requires the Sheriff's Office to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations. Veterans' Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for career Service vacancies and are encouraged to apply. Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement.