Job Details

Gary Yeomans Ford of Ocala is looking for their next Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's general responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs. The Service Advisor will ensure exceptional service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.ResponsibilitiesWork hand in hand with technician to identify maintenance.Offer additional service and repairs to customer if required.Maintain CSI at or above group.Communicate with technicians and parts employees to ensure optimal work is performedCommunicate with customers frequently to ensure that we meet and address the required maintenance for the vehicle.QualificationsPrior work experience preferredReynolds and Reynolds/Ignite experience preferredClean Driving RecordBenefits401(k)Dental insuranceHealth insurancePaid time offVision insuranceShort and Long Term DisabilitySupplemental Life InsuranceWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr