Job Details

Job SummaryServing as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service level, and set/manage expectations on the part of the customer and technician(s) in terms of service delivery.The ideal Service Advisor has an unrestricted driver's license, a clean driving record, a strong mechanical aptitude, a minimum of one year of dealer-level or large facility experience, post‑secondary automotive training, and is certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification). They also have a strong technical and customer service performance record.Essential FunctionsEssential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is illustrative only and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.ResponsibilitiesMeets/greet customers in person or on phoneArranges prompt and accurate diagnosis of reported problemMakes best‑value repair recommendations based upon nature of the problemManages delivery of required repair action by successfully setting and managing customer expectationsMaintains documentation, including purchase orders, invoices, work orders, reports, etc.Enforces organizational safety standardsEnsures appropriate parts inventory is maintainedPromotes a “white‑glove” environment to showcase the repair facilityTakes ownership and accepts accountability for delivering outstanding service levelsAdheres to all company policies, procedures and safety standardsPerforms other duties as assignedPhysical DemandsSitting: Remaining in the seated positionStanding: Remaining on one's feet in an upright position at a workstation without moving aboutWalking: Moving about on footLifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulderPushing: Exerting force upon an object so that the object moves away from the force (includes slapping, striking, kicking, and treadle actions)Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking)Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles using feet and legs or hands and arms. Body agility is emphasizedStooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back musclesKneeling: Bending legs at knees to come to rest on knee or kneesCrouching: Bending body downward and forward by bending legs and spineReaching: Extending hand(s) and arm(s) in any directionHandling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gearsFingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handlingFeeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertipsTalking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quicklyHearing: Perceiving the nature of sounds by earTasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or noseNear Vision: Clarity of vision at 20 inches or lessFar Vision: Clarity of vision at 20 feet or moreDepth Perception: Three‑dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually areVisual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near‑point work at varying distances from the eyeColor Vision: Ability to identify and distinguish colorsField of Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given pointEnvironmental ConditionsWeatherMoving mechanical partsNon‑Climate controlled conditionsWet and/or humid conditionsHigh, exposed placesNoiseVibrationBenefitsMedical – 4 plans (BCBS)DentalVisionTerm LifeCompany‑paid Term LifeSTD/LTDAccident indemnity riderPTO / Sick days (annually)401(k) with an employer matchEmployee Assistant ProgramFMLA / Maternity/Paternity LeaveBereavement LeaveWe are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr