Job Details

divh2Retail Banker/h2pThe Retail Banker (RB) position provides prompt, efficient and friendly service to clients. This role assists clients with their banking needs, which may include introducing clients to technology. Provides information about Bank products and services as well as identifies opportunities through conversations to satisfy clients and prospective clients financial needs and goals. Follows established policies and procedures./ppA Retail Banker will be responsive to both Personal Banker and Teller needs of clients./ppAll associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times./ppPrincipal Duties and Responsibilities Are Reflective of a Retail Banker and Not Necessarily in Order of Frequency or Importance:/polliMust be energetic, engaging and able to handle various client interactions with innovative banking technologies./liliOpens, closes, services and supports all accounts, products and services./liliUses various programs to ensure work is completed accurately and in compliance with regulations, such as: Bank Secrecy Act, Reg CC, Privacy, Currency Transaction Reporting./liliResponds to client questions or concerns in a quick, courteous and friendly manner./liliCross-sells Bank products and services, marketing campaigns and initiatives, to new and existing clients to meet their needs as well as attain individual, division and Bank goals./liliEnters data, updates and maintains client information and status of referrals and leads, in Synapsis./liliFollows procedures for open/close office and robbery response./liliEducate clients regarding ID fraud, phishing scams./liliProcess consumer and commercial transactions, i.e.: account deposits/withdrawals, check cashing, loan payments, Official Checks, wires, and safe deposit box payments, when applicable./liliKeeps cash secure and maintains a high level of safety and security. Maintains cash levels; balances cash drawer daily; scans Teller work./liliFollows procedures including researching, and locating outages, thereby limiting violations of Teller and Personal Banker Performance Balancing Standards./liliAttends meetings and training sessions, as required./li/olpAll associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard./ppAssociated Duties:/ppProvides additional support to manager and department colleagues./ppCompletes all assigned/required Bank training within established timelines./ppKnowledge, Skills and Abilities (KSA) Required:/ppThe following KSAs are usually acquired through 1-2 years work experience and/or a combination of work and education. Experience in client service, sales, cash handling is required./polliExcellent interpersonal skills required to verbally communicate effectively and interact positively with clients, associates and business partners./liliAbility to follow detailed instructions and a wide range of procedures requiring some judgement./liliRequires concentration to avoid mistakes in counting cash./liliProficiency in data entry/typing./liliAbility to perform basic mathematical computations using various business machines and/or computers./liliAbility to stand and/or sit for long periods of time./liliAbility to apply initiative and work with minimal supervision./liliAbility to exercise sound and reasonable judgement./liliSales, retail and/or referral experience is preferable, particularly in cross-marketing products and service./liliMust have attained the age of 18 for coverage under insurance bond./liliUse of and/or understand of Capital City Bank products and services is a plus./li/olpEducation:/ppMinimum high school diploma or equivalent required. Some college preferred, but not required. Relevant experience may substitute for the education requirement. Successful completion of in-house training program or other approved training program is a plus./ppWorking Conditions:/pp1. Works at desk in lobby and behind Teller line. 2. Regular contact with clients, associates and supervisor. 3. Repetitive motions. 4. Close visual acuity. 5. Some lifting of heavy coins. 6. Position requires sitting, standing, stooping, kneeling, and squatting. 7. Receiving currency from all sources may cause environment to be temporarily unclean. 8. Lobby environment requires professional demeanor, conduct and appearance. 9. In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity./ppCapital City Bank associates are our greatest asset. We offer the following benefits:/pulliMedical, Dental and Vision/liliLife Insurance/lili401(k) with Matching/liliFlexible Spending Accounts/liliTuition Assistance/liliStock Purchase/liliDiscounts on Products and Services/li/ulpEOE/Protected Veterans/Disabled/Drug Free/ppThe above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job./ppTHIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate./ppFull Time - M-F; some Saturdays Part Time 30-39 Hours per week; some Saturdays Part Time 20-29; not to exceed 29 hours per week (including Saturdays)/ph2Qualifications/h2h3Education/h3h4strongRequired/strong/h4pHigh School or better./ph3Experience/h3h4strongRequired/strong/h4pPlease indicate work experience when applying./ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div