Job Details

Night Audit

Accurately balances all hotel income and expenses for 24 hour hotel operating period.

Typical work conditions: Front desk and office.

Equipment used: Computer, printer, key machine, luggage cart, telephone, fax, copier, scanner.

Qualifications:

• High school diploma or equivalent.
• 4 years minimum experience in hotel audit.
• Fluent English, read and write necessary.
• Must have sound judgement and discretionary skills and be able to work with little or no supervision.
• Must be flexible in hours and days worked.
• Must display very good organization and time management skills.
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.

Essential tasks:

• Balance all room revenue, F&B revenues and room expenses.
• Balance all room and tax charges.
• Performs all GSA functions as required.
• May perform duties associated with Night Manager responsibilities.
• Posting charges to guest accounts.
• Processing payments from guests.
• Selling and upselling rooms to "walk-in" customers.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
• Listening for or anticipating and responding to guest complaints.
• Use established greeting when answering the phone or meeting guests in person.
• Promote, answer questions about, and enroll in Hilton's Honors program.