Job Details

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

1500 SW 1ST AVE

City:

OCALA

State:

Florida

Postal Code:

34471

Job Description:

Schedule: Friday - Sunday

Shift: 7A - 7:30P

Greets patients and answers calls promptly, courteously, and helpfully, routing them appropriately. Schedules patient appointments using software, following established procedures and standards. Maintains a pleasant and caring attitude when communicating with all internal and external customers. Demonstrates good judgment and time management skills to accomplish daily tasks efficiently. Communicates information effectively to patients, families, providers, and service representatives. Collaborates with physician offices to monitor resource utilization and deliver quality care. Demonstrates knowledge and compliance with organizational guidelines and regulatory requirements. Participates in patient outreach campaigns to schedule follow-up and annual physical/wellness exam appointments. Maintains confidentiality of medical records and other confidential information. Processes and distributes incoming and outgoing communications. Keeps updated on current office software and maintains knowledge of office equipment. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Practical knowledge and experience in working with practice management software systems with the ability to direct workflow in order to optimize operations.

• Proficient with computer programs: Email, PowerPoint, Excel, Word, Microsoft Outlook, Call Center Software, and familiarity with various software packages and navigation techniques.

• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, outside vendors, patients, unit and administrative personnel, physicians, and a variety of other hospital and group staff.

• Ability to deal with data that is of a sensitive and confidential nature.

• Ability to work independently and in a team environment, including the ability to work under high stress volumes, multitask, and maintain detail orientation.

• Displays professional interaction with all levels of internal and external patients/customers as demonstrated by work history and interview process, including exceptional customer services skills with a focus on service recovery techniques.

• Good verbal and written communication skills, with the ability to communicate effectively over the phone and in person.

• Ability to integrate the knowledge of teaching principles and techniques in order to provide education to patients and their families.

• Possesses a high level of organizational skills and effective time management to prioritize and adjust workflow according to changing needs.

• Ability to function in demanding and emergency situations, and to adapt to change.

• Demonstrated customer service skills with the ability to function effectively under stress.

• Knowledge of medical terminology.

• General clerical skills.

Education:

• Associate [Preferred]

• High School Grad or Equiv [Required]

Field of Study:

• in nursing, Management, or related healthcare field

• in nursing, business, or related field

Work Experience:

• 1+ position related experience [Required]

• Operating room scheduling experience [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements -

Pay Range:

$16.63 - $26.60

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Clinical Business Operations

Organization: AdventHealth Ocala

Schedule: Full time

Shift: Day

Req ID: 150949951