Job Details

Office Manager

Location: Ocala, FL

Company: Culligan by Consolidated Water Group

Classification: Full-Time, Salaried (Exempt)

Water You Love. A Career You'll Be Proud Of.

Culligan is the world's leading water expert, delivering high-quality water solutions to residential, commercial, and industrial customers. We are currently seeking a detail-oriented, customer-focused Office Manager to play a critical role in the daily operations of one of our branches.

This position is ideal for a proactive leader who thrives in a fast-paced environment, enjoys balancing administrative oversight with customer and financial support, and can serve as a trusted operational partner to branch leadership.
What You'll Do

As the Office Manager, you'll ensure smooth office operations while supporting customers, staff, and leadership. Key responsibilities include:

Office & Administrative Leadership

• Serve as the manager-on-duty as needed, ensuring consistent office coverage and support
• Supervise front office and clerical staff, including scheduling, task assignments, coaching, performance feedback, and hiring support
• Partner with the General Manager on billing reviews, expenditures, and budget considerations
• Coordinate with field teams to support daily operational needs

Customer Support

• Act as the escalation point for complex customer concerns and resolve issues professionally and efficiently
• Handle inbound calls, sales lead follow-ups, work order reviews, discounts, and invoice accuracy
• Support collections efforts as needed

Financial & Operational Support

• Manage accounts payable and ensure timely vendor payments
• Maintain accurate financial records and support audits and reporting
• Monitor office processes to ensure accuracy, efficiency, and compliance

IFS System Leadership

• Serve as the branch expert for the IFS (Integrated Field Service) system
• Train office staff on IFS best practices and updates
• Partner with corporate and regional teams on system enhancements

Special Projects

• Support and complete special projects and additional assignments as requested by leadership

What We're Looking For

• Associate or Bachelor's degree in Accounting, Business, Finance, or a related field (or equivalent experience)
• 2+ years of business office experience required; 3-5 years of office management, finance, or accounting experience preferred
• Working knowledge of accounting, billing, collections, and expense management
• Strong communication, organization, and decision-making skills
• Proven ability to lead, coach, and manage performance
• Proficiency in Microsoft Office and office systems

Why Culligan

We offer competitive compensation and a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k) with company match
• Paid Time Off
• Additional voluntary benefits

Culligan is proud to be an Equal Employment Opportunity Employer. We are committed to fostering an inclusive workplace where all employees feel valued and supported.

Ready to make a difference behind the scenes while supporting a mission that matters? Apply today.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.