Job Details

Work-From-Home Call Center Agent

We are hiring for work-from-home call center agents for a transportation management company in Phoenix, AZ. This job does require being available for two weeks of on-site training before moving to fully remote/work-from-home. Customer service representatives (CSRs) are the frontline for handling high-volume calls (100+ per day) and assisting members with ride ETAs and scheduled transportation to and from doctors' appointments. Responsibilities include managing incoming and outgoing calls, data entry, and processing requests members may have. Agents are expected to meet KPI metrics consistently.

Skills & qualifications:

• Minimum one year of call center experience (all industry call center experience is welcome)
• Preferred: experience handling high-volume calls (approx. 80/day)
• Automatic dialer system calls are back-to-back
• Must have a dedicated workspace and 30mbps internet speed (no hotspots)
• Cannot be in a caretaking role during work hours

Job type & location:

This is a contract position based out of Phoenix, AZ.

Pay and benefits:

The pay range for this position is $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan pre-tax and Roth post-tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation or sick leave)

Workplace type:

This is a fully remote position.

Application deadline:

This position is anticipated to close on Jan 16, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in full-stack technology services, talent services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.