Job Details

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Responsibilities

• Welcome guests warmly, determine their needs, and manage the registration process.
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Handle guest check-ins, check-outs, and payment processing with accuracy.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in food service or hospitality is preferred but not required-we welcome applicants at all experience levels.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Availability to work flexible schedules, including weekends and holidays.
• Strong customer service skills with a guest-focused approach.