Job Details

Dispatch Coordinator

SERVPRO of Citrus County is hiring a Dispatch Coordinator!

SERVPRO of Citrus County offers:

• Competitive compensation
• Career progression
• Professional development

And more!

As the Dispatch Coordinator, you will assist with answering phones to assist new and existing customers, scheduling a team to the customer's location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key responsibilities include:

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position requirements include:

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail-oriented
• Knowledge of the local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies:

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

Each SERVPRO Franchise is independently owned and operated.

In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.