Job Details

Technology Operations Specialist

Within the IMT framework, the successful candidate will help ensure reliable daily technology operations by maintaining stable infrastructure, resolving technical issues quickly, and supporting continuous service availability. A broad understanding of IT systems and the ability to connect day-to-day needs with long-term goals is essential.

Essential Duties and Responsibilities:

• Technical Support: Deliver prompt support for hardware and software issues, ensuring smooth day-to-day operations.
• System Administration: Maintain and administer servers, networks, and systems to ensure reliability and performance.
• Technology Implementation: Support the rollout of new tools and systems, collaborating with teams and assisting with user onboarding.
• Security Management: Help implement and monitor cybersecurity measures to safeguard organizational assets.
• Documentation: Keep accurate and up-to-date records of systems, configurations, and procedures.
• Collaboration: Work with IT peers and stakeholders to understand needs and contribute to effective solutions.
• Technology Evaluation: Stay current on emerging technologies and provide input on potential improvements.
• Training & Education: Conduct user training and promote best practices to enhance technology adoption.
• Asset Management: Track and manage hardware, software, and licensing inventory to ensure accurate records and compliance.
• Incident Response: Respond to and resolve technical incidents efficiently, minimizing downtime and service disruption.
• Vendor Coordination: Assist with vendor communications for hardware, software, and service-related support or procurement.
• User Access Management: Support account provisioning, permissions, and access control across systems and applications.

Qualifications:

• Proactive and self-motivated, with a strong sense of initiative.
• Solid educational foundation in Information Technology.
• Detail-oriented and committed to excellent customer service.
• Proven experience in technology roles.
• Strong understanding of computer systems, networks, and software.
• Skilled in system administration, troubleshooting, and support.
• Familiar with cybersecurity principles and best practices.
• Effective communicator with strong interpersonal skills.
• Team-oriented with solid problem-solving abilities.
• Experience with hospitality systems (PMS, POS, key card, PBX, voicemail) is a plus.
• Audio-Visual experience is a plus.

We offer a comprehensive benefits package that includes medical, dental, vision, life, a 401(k) retirement plan and free vacation lodging at our employee resorts in Daytona Beach, FL, Big Bear Lake, CA and Pigeon Forge, TN.