Job Details

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, approving time records, managing schedules, and addressing conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in using data and team input for decision-making and monitoring impact.
• Oversees cash management, inventory, store cleanliness, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data; creates action plans to support business goals.
• Uses KPIs and other tools to engage the team and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Recruits and retains talent, manages staffing needs, and ensures diversity in leadership pipeline.

Training & Personal Development

• Completes required training and development programs.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating company and store strategies.

Qualifications include a bachelor's degree or equivalent experience, leadership skills, completion of Walgreens leadership programs, fluency in English, flexibility, and willingness to relocate or transfer within Walgreens assets.

This position offers a salary range of $45,000 - $71,550, depending on various factors.