Job Details

The World Equestrian Center is currently seeking a Director of Environmental Service to join our team!

The Director of Environmental Service is responsible for leading and managing the World Equestrian Center Facilities, Crownwood, and Home Away from Home Attendants, ensuring a clean and sanitary environment for employees and guests. This role oversees all facility operations and housekeeping services in Home Away from Home and Crownwood, maintaining high standards of cleanliness, safety, and efficiency. The Director drives strategic planning, staff development, and compliance with operational protocols to enhance the overall guest experience.

Primary Responsibilities:

• Develop and implement strategic plans for environmental services, ensuring top-tier cleanliness.
• Conduct routine scheduled and unscheduled inspections to uphold cleanliness standards.
• Respond to emergency situations, including biohazards, spills, and deep cleaning needs.
• Ensure the highest standards of cleanliness, sanitation, safety, and conduct.
• Prepare reports on a daily, weekly, monthly, and annual basis as required.
• Maintain positive employee relations to include annual reviews, coaching, counseling, ongoing training, development & hiring following company, state and federal regulations.
• Develop, recommend, implement, and manage the department's budget capital expenditure plan, forecasts, and objectives consistent with maintaining a first-class property in line with the owner's expectations.
• Follow safety protocols and OSHA standards.
• Maintain key inventory and controls.
• Communicate effectively, both verbally and in writing, to provide clear direction to team members.
• Monitor daily Time and Attendance of staff to prevent any mistakes with payroll for the department.
• Demonstrate positive leadership characteristics to lead and manage a team focused on quality, productivity, and guest satisfaction.
• Create and manage team member schedules.
• Create S.O.P and revise existing ones as needed.
• Ensure all equipment is properly serviced as required.
• Manage and schedule routine deep cleaning.
• Attend required meetings including resume & event.
• Have complete knowledge of all policies, standards, and procedures of the department.
• Must be available to work flexible hours including evenings, weekends, & holidays.
• Other duties as assigned by Management.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Physical requirement for particular tasks includes but are not limited to standing for long periods of time, pushing, pulling, lifting, shoveling, reaching, and grabbing.
• As an MOD, heavy workloads requiring the ability to exert up to 100 pounds of force and the ability to regularly lift 55 lbs.
• Stand, walk for extended periods or for an entire work shift.

Qualifications, Education, Experience, Skills, and Abilities:

• A minimum of 5 - 7 years previous experience in high-volume hospitality/facility operations. Resort preferred.
• Managing a large volume of team members with multiple shifts.
• Must be able to work flexible hours including AM, MID, PM shifts. Weekends and holidays are required to meet the demands of a 24-hour operation.
• Ability to work in all weather conditions.
• Must have excellent leadership capability and customer/employee relations skills.
• Must possess excellent teaching, coaching, and training skills.
• Ability to work cohesively with co-workers both within and outside of the department.
• Ability to think clearly, quickly and make concise decisions.
• Ability to work well under pressure, managing multiple zones and events around WEC.
• Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work-life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit a background check prior to employment.