Job Details

Why is Access Management an Employer of Choice?

We believe in fostering a positive and supportive work environment that values our employees' well-being. If you're excited about the prospect of joining our team and experiencing these benefits firsthand, we invite you to apply today!

• Medical/Dental/Vision insurance - Percentage of premium covered by Access Management for all full-time positions
• 9 paid days off
• 40 hours PTO available after 90 days of employment
• 40 hours PTO available after 6 months of employment
• Matching 401k plan
• $15,000 Employer paid life insurance available for all full-time positions with option to purchase additional coverage
• Short and long-term disability available
• Accidental Death and Dismemberment Plan

The next step you take in your career is to check out our job description and submit your application - let's explore the possibilities together.

Job Responsibilities

The Lifestyle Director must be responsible, proactive, and customer service-minded. The Lifestyle Director will create, plan, and implement various community activities and events. Must possess superior customer service skills and creativity.

• Excellent customer service and interpersonal skills.
• Work independently with minimal supervision.
• Work closely with homeowners, suppliers, volunteer committee members, and team members.
• Able to remain calm under pressure and be solutions-oriented.
• Strong computer & social media skills are essential. Must be proficient with Microsoft Office, website management, Constant Contact, Outlook, Microsoft Publisher. Experience with Adobe Creative Suite applications such as InDesign and Photoshop a plus.
• MUST be detail-oriented, have superior documentation and organization skills.
• Create and organize themed events and activities at the clubhouse.
• Ability to work a flexible schedule, to check in on early evening or weekend events.
• Excellent verbal and written communication skills with staff, committees, and homeowners.
• Answer incoming calls and research and solve customer issues.
• Present a professional image.
• Develop creative ideas for high-quality community events designed to encourage resident-to-resident interaction, resident-to-staff interaction, and/or resident-to-associated program partners in meaningful and memorable ways.
• Create and maintain a comprehensive events calendar as outlined and directed by the CAM Manager, including important task completion/delivery dates for various events scheduled on the calendar.
• For all events, create and consistently manage/update an event-specific “Task List” that outlines all necessary items for effective delivery of high-quality, well-organized events.
• Create and implement effective marketing campaigns and communication to residents to ensure strong attendance at community events (collaborating with associated program partners when necessary).
• Effectively communicate and work with necessary on-site managers to schedule volunteers and set expectations for that staff in the planning and implementation of all planned events.
• Effectively manage all day-of event details such as location and location set-up, equipment, food/beverage, necessary supplies, and décor as needed.
• Assist in the creation, review, and management of event-related budgets to ensure efficiency and optimization of funds as a whole and for each individual event.
• Work with neighboring businesses for partnership regarding sponsorship of events.
• Prepare monthly newsletter for electronic distribution to the community and Sales Team.
• Create and maintain an organized list of associated vendors and current contact information.
• Manage and negotiate all event-related vendor contracts to ensure cost-effectiveness, accuracy, appropriate contract dates, and all supporting documentation as outlined by company policies and procedures.
• Assist in training and developing other community staff in the area of event preparation, management, set-up, and tear down.
• Work closely with appropriate corporate support departments to ensure compliance with all insurance requirements and safety-related measures.
• Ensure customer service and engagement are primary tenets of all development, planning, and implementation of all event-related interactions with residents, associated partners, and fellow staff.
• Regularly review the effectiveness of organization and execution of events after the fact for opportunities to improve the future quality of events in development and implementation and resident satisfaction.

Additional Duties and Responsibilities

• Conduct business at all times with the highest standards of personal, professional, and ethical standards.
• Perform or assist with any operations as required to maintain workflow and meet schedules.
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.

Minimum Requirements

• Strong knowledge of Microsoft Office Suite applications, especially Word, Outlook, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Ability to make sound business decisions and work effectively with little or no supervision.
• Strong problem-solving and conflict management skills.
• Ability to successfully work with a wide range of personnel including vendors, personnel, office staff, and all levels of management.

Physical Requirements/Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for long periods of time and be able to freely move about the office and community.
• Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays.

The work environment characteristics are normal office conditions at an onsite community facility. This is a full-time position. There will be occasions when it is necessary to work various evenings, weekends, and holidays. Consistent and regular attendance is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.